Information We Collect

We collect information that you voluntarily provide to us when you use our services, including:

1. Our website or our booking platforms.
2. Customer service channels, such as phone calls and email.
3. Our social media pages.
4. Promotional content and marketing communications.
5. Any other tool or platform that we use to provide our services.

2. How the information is collected

2.1 Information that you provide directly to us

We collect information from you such as your name, email address, date of birth, gender, phone number, etc., which you voluntarily provide when -

• Make the reservation.
• Create an account or profile.
• Please provide your payment details.
• Fill out a contact, concern, or comment form.
• Contact our customer service.
• Subscribe to our newsletters or promotions.

2.2 Sensitive Information

Sensitive information may relate to your health; therefore, we only collect it if it is necessary to make travel arrangements and you choose to provide it voluntarily. Sensitive information includes -

• Any medical or health details.
• Dietary preferences related to culture or religion.
• Mobility or disability assistance.
• Any other sensitive information you provide to us.

2.3 Information that is automatically collected

When you use our site and digital services to personalize your experience, some information is automatically collected by the system, including -

• IP Address
• Operating system, device type, and browser details.
• Location data (if enabled).
• Usage data such as time spent on the site, pages viewed, and links clicked.
• Cookies, pixels, and analytical identifiers.

3. How we use your personal information

When you purchase our service or product, it is essential to use your personal information to protect your identity. We use your information to -

• Process bookings, payments, modifications, and cancellations.
• Provide confirmations, tickets, and itineraries.
• Provide customer support and perform service updates.
• Improve the user experience.

4. Sharing and disclosing personal information

• Farepicks does not sell any customer's personal information under any circumstances. Information is only transferred when required to provide services, ensure security, and comply with legal obligations.
• Your information may also be transferred to government authorities, customs, and border control.
• We may disclose your personal information with your permission when you request optional and additional services.
• This also includes our travel and supplier services, as well as visa and immigration services.

5. Data security

We use various measures, including technical, physical, and administrative aspects, to protect your personal information, which includes -

• Secure servers and firewalls.
• Encryption.
• Access controls.
• Continuous security monitoring.

6. Data retention

We only retain personal information as long as it is necessary to process your flight booking.

Once the information is no longer required or we have completed the provision of the requested service, it is securely deleted or anonymized to prevent fraud and comply with best protection practices.

7. Specific travel considerations

• Transparency: We focus on communicating prices, refunds, and booking conditions with complete transparency.
• Payments: We do not keep full customer credit card numbers, and all payment data is processed securely.
• Third-party providers: Travel providers or other third parties may process your personal information in accordance with their own privacy policies, and we are not responsible for those policies.

8. Cookies and tracking technologies

We may use cookies and other tools to operate our website and improve performance, analyze user behavior, and personalize individual offers and experiences.

9. The child's privacy

Our services are not intended for use by children under 18 years of age. Additionally, we do not collect data from minors without parental permission.

10. Amendments to this policy

We reserve the right to modify our privacy policy, and it is the user's responsibility to review these policies before purchasing our services or products. You can confirm modifications by checking the policies when they are posted and have a "Last Updated" date.